Privacy Policy

Your privacy matters to us. We're committed to protecting your personal information and being transparent about our data practices.

Last Updated: March 15, 2025

Information We Collect

At Wisecloudportal, we collect information that helps us provide better financial analysis services to our Korean market clients. This includes both information you provide directly and data we gather through your use of our platform.

Personal Information You Provide

Contact details including name, email address, and phone number
Business information such as company name, industry, and role
Account credentials and profile preferences
Financial data you upload for analysis purposes
Communication records when you contact our support team

Automatically Collected Information

Our platform automatically collects certain technical information to improve your experience and ensure security. This includes your IP address, browser type, device information, and usage patterns within our application.

We comply with South Korea's Personal Information Protection Act (PIPA) and implement data collection practices that meet local regulatory requirements while serving our international user base.

How We Use Your Information

Your information helps us deliver personalized financial analysis services and maintain a secure, efficient platform. We process data for specific business purposes that directly benefit your experience.

Purpose Data Types Used Legal Basis
Service Delivery Contact info, business data, financial records Contract performance
Account Management Profile information, preferences, usage history Contract performance
Customer Support Communication records, account details Legitimate interest
Security Protection IP addresses, device info, access logs Legitimate interest

We also use aggregated, anonymized data to improve our services and develop new features. This helps us understand usage patterns and optimize our platform performance without identifying individual users.

Data Storage and Security

Your data security is our top priority. We implement comprehensive protection measures and follow industry best practices to safeguard your information.

Security Measures

End-to-end encryption for data transmission and storage
Multi-factor authentication for account access
Regular security audits and vulnerability assessments
Employee training on data protection protocols
Incident response procedures for potential breaches

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Active account data is maintained during your subscription period, while inactive accounts are subject to our standard retention schedule.

Financial analysis data is typically retained for 7 years to comply with South Korean business record requirements, though you can request earlier deletion in most cases.

Your Privacy Rights

Under South Korean privacy law and our commitment to data protection, you have several important rights regarding your personal information. These rights help you maintain control over your data and understand how we use it.

Rights Available to You

Access your personal data and understand how it's processed
Correct inaccurate or incomplete information
Request deletion of your data when no longer needed
Restrict processing in certain circumstances
Export your data in a portable format
Withdraw consent for marketing communications

How to Exercise Your Rights

1
Contact our privacy team at help@wisecloudportal.com with your specific request and account information
2
We'll verify your identity and review your request within 10 business days
3
You'll receive a detailed response and any requested data or confirmation of actions taken

Third-Party Relationships

We work with carefully selected partners to deliver our services effectively. These relationships are governed by strict data protection agreements that ensure your information remains secure.

Service Providers

Our cloud hosting providers, payment processors, and analytics services all operate under contractual obligations to protect your data. We regularly audit these relationships to ensure compliance with our privacy standards.

Data Sharing Limitations

We never sell your personal information to third parties. Data sharing occurs only when necessary for service delivery, legal compliance, or with your explicit consent. Any international data transfers are protected by appropriate safeguards.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and analyze usage patterns. You have control over how these technologies work on your device.

Essential cookies for basic website functionality and security
Analytics cookies to understand how visitors use our site
Preference cookies to remember your settings and choices
Marketing cookies for relevant content and advertising (with consent)

You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may limit some website features, but essential functionality will remain available.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. Significant changes will be communicated through email notifications and prominent website notices.

We encourage you to review this policy periodically. Your continued use of our services after policy updates constitutes acceptance of the changes.

Privacy Questions or Concerns?

Email: help@wisecloudportal.com

Phone: +82-10-9194-1762

Address: Yeongtong-dong 978-7, Yeongtong-gu, Suwon-si, Gyeonggi-do, South Korea

Response time: Within 10 business days